This Warranty Policy outlines the warranty coverage provided by Peak Concepts ABN 93 630 672 285 (“we”, “us”, “our”) for eligible products purchased through www.peakconcepts.com.au.
By purchasing our products, you agree to the terms outlined in this Warranty Policy.
1. Warranty Coverage
Peak Concepts Premium Accessories are covered by a 12-month warranty from the date of purchase.
This warranty applies to defects in materials and workmanship under normal use conditions for all stocked items.
During the warranty period, if a product is found to be defective due to manufacturing or material faults, Peak Concepts will, at its discretion:
- Repair the product; or
- Replace the product with an equivalent item.
2. What This Warranty Covers
Under normal usage conditions, this warranty covers:
- Defects in design or manufacturing that cause the product to fail to perform substantially as described in authorised product descriptions, advertising, or documentation
- Faults that arise during normal, intended use of the product
3. Warranty Exclusions
This warranty does not cover:
- Shipping costs associated with replacement products
- Normal wear and tear, including but not limited to cracking, tearing, abrasion, or UV degradation
- Damage caused by misuse, abuse, or improper handling of the product
- Damage resulting from road hazards or off-road use
- Damage caused by exposure to liquids other than fresh water
- Damage resulting from exposure to excessive or prolonged high temperatures
- Any modifications, alterations, or unauthorised repairs made to the product
4. Limitations of Warranty
This warranty applies only to the original purchaser and is non-transferable.
Peak Concepts is not responsible for incidental or consequential damages arising from the use or inability to use the product, to the extent permitted by law.
5. Claims Process
To make a warranty claim, customers must contact us at:
Email: sales@peakconcepts.com.au
Proof of purchase and details of the issue may be required before a claim can be assessed.
If a claim is approved, Peak Concepts will determine the appropriate remedy, which may include repair or replacement.
6. Shipping Costs
Customers are responsible for any shipping costs associated with sending products for warranty assessment, unless otherwise required under Australian Consumer Law.
If a replacement is issued, shipping costs for the replacement may be covered at our discretion.
7. Consumer Rights
This warranty operates in addition to rights and remedies available under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any consumer guarantees that apply under law.
8. Contact Us
If you have any questions about this Warranty Policy, please contact us:
Email: sales@peakconcepts.com.au
Website: www.peakconcepts.com.au