Delivery Locations
Peak Concepts delivers Australia-wide.
We use a range of trusted freight carriers, including Auspost, StarTrack, DHL, and other transport providers as required to ensure efficient delivery of your order.
Shipping Rates
Shipping costs will be automatically calculated during checkout based on your delivery address and order size.
Order Processing
Once your order has been placed, you will receive an order confirmation email sent to the email address provided at checkout.
If you do not receive your confirmation email within one hour, please check your spam or junk folder. If the email cannot be located, please contact us at sales@peakconcepts.com.au.
Dispatch, Delivery & Tracking
We aim to dispatch all orders as quickly as possible, typically within 24–48 business hours.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery's progress.
Delivery timeframes generally range between 2 and 10 business days, depending on your location and the freight carrier used.
Signature Deliveries & Responsibility for Secure Delivery Addresses
Where a signature is required upon delivery, customers are responsible for ensuring someone is available to accept the parcel.
Peak Concepts is not responsible for parcels returned to us due to unsuccessful delivery attempts, failure to collect from a collection point, or customer unavailability.
Returned Parcels
Peak Concepts is not responsible for parcels returned to sender due to non-collection or incorrect delivery details provided by the customer.
If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend first contacting your local postal or freight collection point before reaching out to our customer service team.
Any costs associated with re-delivery, return freight, or re-shipment of returned parcels will be the responsibility of the customer.
Incorrect Shipping Addresses
If you have entered an incorrect shipping address, please contact us immediately at sales@peakconcepts.com.au.
Address changes can only be made prior to dispatch. Once an order has been shipped, we are unable to amend the delivery address.
Any costs associated with redirecting or re-shipping an order due to incorrect address information provided by the customer will be the customer's responsibility.
Shipping Charges & Refunds
Shipping charges are non-refundable.
Where an order is returned and approved for refund in accordance with our Returns Policy, the refund amount will be less the actual shipping costs incurred by Peak Concepts, including any outbound and return freight charges.
Contact Us
If you have any questions regarding our Shipping & Delivery Policy, please contact us:
Email: sales@peakconcepts.com.au
Alternatively, you can submit an enquiry through the contact form available on our website.