Return Eligibility
Our Returns & Refunds Policy applies for 30 days from the date your order is delivered.
In accordance with the Australian Consumer Law, we do not accept returns or provide refunds where:
- You change your mind after purchase.
- You ordered the wrong product or made an incorrect purchasing decision.
- You find the product at a lower price elsewhere or the item later goes on sale.
- The product has been damaged due to misuse, neglect, or improper handling.
- The issue arises from normal wear and tear after extended use.
Returns Accepted by Peak Concepts
Returns may be accepted within the 30-day period, subject to approval and proof of purchase, in the following circumstances:
- An incorrect item was supplied by Peak Concepts.
- The item is damaged, defective, or faulty upon receipt.
All returned goods must be in their original packaging.
Faulty or Incorrect Goods
If you receive a faulty or incorrect item, the product must be returned to Peak Concepts for assessment. Return shipping costs are the responsibility of the customer.
Once inspected and approved, we will replace the faulty item (in part or in full). If a replacement is unavailable due to stock limitations, we may offer a refund or store credit at our discretion. Original delivery charges are not refundable.
Goods Damaged in Transit
If your order arrives damaged during transit, please contact us before attempting any assembly or installation.
Claims for transit damage cannot be considered once the product has been assembled, installed, or modified.
How to Request a Return or Refund
Before returning any item, please contact us at sales@peakconcepts.com.au to determine whether your item qualifies for a return or refund.
Your request should include:
- Order number
- Detailed description of the issue
- Clear photographs showing the damage or fault
- Explanation of the reason for the claim
Once your return request is approved, the goods must be received and inspected by Peak Concepts before a replacement, refund, or credit can be issued.
We recommend using a reputable shipping service that provides tracking and insurance. Returned items must be securely packaged in their original packaging.
Peak Concepts is not responsible for items lost, damaged, or stolen during return transit. Returns sent without tracking or insurance remain the sender’s responsibility.
Return Processing Time
Once your return has been received and assessed, we will notify you by email regarding the outcome of your claim.
Please allow approximately 3–4 weeks from the date you send your return for processing.
Refund Method
After the returned item has been received, inspected, and approved, we will notify you by email of the outcome.
If your refund is approved, it will be processed using the original payment method within 30 days of approval.
Additional Information
- Peak Concepts is not responsible for any damage caused during installation or for any vehicle damage resulting from incorrect installation.
- Upon receiving your order, please inspect all items for manufacturing defects or shipping damage before installation.
- If you identify any issues, please contact us as soon as possible.
- Customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law.
- Shipping charges are non-refundable. Where applicable, return shipping costs may be deducted from the refund amount.
- We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding this Returns & Refunds Policy, please contact us:
Email: sales@peakconcepts.com.au
Website: www.peakconcepts.com.au
Alternatively, you may submit an enquiry through the contact form available on our website.